Elevio
Elevio Hero

Customer success tools for happy and productive teams

How we helped Elevio elevate customer success

Expertise
  • Strategy
  • Branding
  • Web Design
  • Digital Product Design
  • Print Design
Platforms
  • Web
  • Print
Completed
  • November, 2019
Check it outelev.io

Introduction

Elevio is a customer success platform based in Melbourne. Their platform acts as your 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio also increases product literacy by empowering users through integrated self-served guidance, education and support.

Matt and Chris from Elevio reached out to Jellypepper for a brand refresh, as part of their mission to empower their users by building best in class tools that contextually guide, educate and support. We came recommended by our VC friends at Blackbird and Airtree (thanks, friends!) and we were happy to help out.

Matt Trimarchi

We are looking for a brand refresh for elev.io. Your company was dropped in a few slack channels from our investors, BlackBird and AirTree. Would be great to have a chat.

Hayden Bleasel

Hey Matt, sure thing - I've seen the Elevio widget floating around a few sites. Would love to help out! Let's schedule a call for next week and discuss what you're after.

Matt Trimarchi

Awesome, looking forward to chatting.

Our initial conversation with Matt

Logotype

The new Elevio logotype has been designed to convey an approachable and optimistic tone. 

It also subtly brings in the concept of elevating the user, with the rounded underline representing the user's shoulders, overall reminiscent of a happy face.

Elevio Logo Ideation

Colour Palette

The new Elevio colour palette is optimistic and approachable, colourful and diverse in nature.

Green#69d59a
Sky Blue#b9deff
Salmon#f6ab99
Purple#7169e0
Deep Blue#6fa3f7
Yellow#f7d373
White#ffffff
Ghost#f7f7f7
Gray#cecece
Silver#858585
Liver#525252
Dark#2d2a39

Typography

We decided to go with New Hero, a powerful geometric sans designed by Miles Newlyn. Its unique, friendly design combined with 10 wide-ranging weights, companion italics, small caps, massive language support and enhanced accessibility compliance made it a strong contender for this globally focused startup.

Elevio Styleguide

Elevio Styleguide

Tone of Voice

We also created tone of voice principles - rules and guidelines around how the Elevio team should talk to customers. These apply whether they're having a conversation, writing an ad, sending an email or pulling together a team presentation.

Speak like a person, not a robot

Write like you would speak to another person. Be conversational. Explain things simply. Limit the formalities and jargon. Avoid stuffy words.

Guide people through their journey

Everyone’s journey is different. Tailor your customers’ experience to them. Put yourself in your their shoes.

Don’t use ten words when four will do

Be concise and abbreviate. Use bullet points and short, snappy sentences. Avoid repeating yourself. Rely on images to explain things and emojis 👍 for emotion.

Be a source of positive energy

Use engaging and positive language. Don’t take yourself too seriously. Be enthusiastic.

Illustrations

We worked with a South African illustration team to create a range of mascots. The shape of the mascots come directly from the logotype, creating a visual harmony between the two. We also used the Elevio colour palette and a diverse range of skin tones to create a mix-and-match system in Sketch where you can build new mascots from existing illustrations!

Elevio Illustrations

Elevio Illustrations

Elevio Poster Concepts

Elevio Poster Concepts

Elevio Tote Bag

Elevio Tote Bag

Implementation

Towards the end of the project, we also created a few mockups of what the new brand styleguide might have looked like when rolled out across the website, onboarding process and app.

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